Quality Management
Genuine. Empathetic. Interactive.
Branded Service
Whether you are creating a service culture, establishing brand service standards or forming a comprehensive quality framework, Unique Hospitality Solutions will produce and execute solutions with you and your team that are bespoke to your business and befitting to your local cultural context.
This includes advising on technology choices for guest feedback, quality control and continual improvement processes, alongside creative ideating and designing an innovative service environment for your business. Product standard reviews are offered to ensure you are making the best choice for products that are relevant to today’s guest needs, cost-efficient and meet your sustainability goals.
Ultimately, it’s about genuine service with personality, charm, and empathy, resulting in engaged employees, loyal guests, and increased revenues.
How Unique Hospitality Solutions can support:
Designing and implementing brand service standards
Creation of continually-improving service and quality frameworks (can be ISO 9011 certification level)
Advising on Guest Loyalty and Service Feedback programs, including guest profile systems and CRMs
Quality Assurance implementation
Service delivery training and “explain the trainer” materials
anja@aluhs.com
+1 (415) 503-8125